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How an IT Service Serves You There are definitely a lot of functions involved in a business, and the broad term used when outsourcing them is managed service. The term is common for those business owners who would try to investigate IT outsourcing for the first time. It has been known that IT companies loved to use this term especially in times where they are searching to generate a recurring revenue system. Soon, all these small and medium business owners will find out that IT companies offer different descriptions of what they consider to be a part of IT service packages. Have you thought in your mind what manage service really means? Defined Wikipedia defines managed services as the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. Outsourcing HR-activities, production support and lifecycle build/maintenance activities is known to be a included in manage service. However, aside from Wikipedia, there are also other reliable sources which gave another definition to manage service, one example of a reliable source is the MSP Alliance which defined manage service as the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The proactive delivery of service in the MSP is definitely the one that sets apart from the IT services, considering that the IT services has already been there for already so many year.
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A pricing model which “delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” I another definition given to MSP by a known reliable source in the name of Gartner. the managing services as the offering of the core is definitely the factor that the MSP focuses. There are also a lot of other offerings that the MSP market asks to other providers which includes application service providers(ASPs), Web hosting companies and network service providers or commonly known as NSPSs, which has been known to supplement their traditional offerings with management services.
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There are indeed a lot of descriptions that were given to a managed IT services based on different reliable source, however, for the eyes of the public and the industry, it is a program wherein there are portions of IT services that are done proactively and with some sort of monthly fee. However, the process and results may vary depending on how the individual company approaches their support package. Some sort of services with a monitoring package for a nominal fee is a procedure done by most IT support companies, and they opt to call it as managed services. The overall in charge of the technology of the client is definitely the Managed Service Provider or commonly known as MSP, thus, the MSP must see to it that the client will receive a good result and they must improve the overall experience of the client when it comes to IT service.